Privacy Policy
1. Introduction

Welcome to ZCord ("we," "our," "us"). At ZCord, we are committed to protecting your privacy and ensuring that your information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including our website and any related services. We understand the importance of privacy and are committed to transparency about our privacy practices. This Privacy Policy aims to explain our data collection practices, how we use the data, and the measures we take to protect your information. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
2.1 Usage Information

We collect information about your interactions with our website. This includes:

  • IP Addresses: We log IP addresses to diagnose server problems and to administer our website. An IP address is a number assigned to your computer when you use the Internet.
  • Browser Type: Information about the browser you are using helps us to tailor your experience to the capabilities of your software.
  • Device Information: Details about the device you use to access our services, such as hardware model, operating system, and unique device identifiers.
  • Pages Visited: We track the pages you visit to understand what content is most useful to you and to improve our website.
  • Time Spent on Site: We analyse how long users spend on our site to better understand engagement and usage patterns.

2.2 Media Content

We collect and store any photos, videos, 3D views, or 360-degree views we upload or interact with on our site. This media content helps us provide our services and improve your experience.

3. How We Use Your Information
3.1 Providing and Improving Our Services

We use your information to:

  • Operate and maintain our services.
  • Improve, personalise, and expand our services.
  • Understand and analyse how you use our services to enhance user experience.
  • Develop new products, services, features, and functionality.

3.2 Personalization

We use the information we collect to tailor our services to your preferences. This includes:

  • Customising the content you see based on your interests and preferences.
  • Providing recommendations and suggestions that may interest you.
3.3 Communication

We may use your information to:

  • Send you updates, newsletters, and promotional materials.
  • Respond to your inquiries, requests, or feedback.
  • Provide customer support and troubleshoot issues.
3.4 Legal Compliance

We may use your information to:

  • Comply with applicable laws, regulations, and legal processes.
  • Enforce our terms of service and other policies.
  • Protect our rights, privacy, safety, or property, and/or that of our users and the public.
4. Sharing Your Information
4.1 With Your Consent

We may share your information with third parties if you have provided your explicit consent for us to do so. This could include sharing media content with partners or other users.

4.2 With Trusted Third Parties

We may share your information with trusted third parties who assist us in operating our website and conducting our business. These third parties agree to keep your information confidential and use it only for the purposes for which we disclose it to them. Examples include:

  • Service Providers: Companies that provide services to help us with our business activities such as web hosting, data analysis, payment processing, order fulfilment, information technology, customer service, and email delivery.
  • Business Partners: We may share your information with business partners with whom we offer joint promotions or services.
4.3 Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with legal obligations.
  • Protect and defend our rights or property.
  • Prevent or investigate possible wrongdoing in connection with our services.
  • Protect the personal safety of users of our services or the public.
  • Protect against legal liability.

5. Data Security

5.1 Security Measures

We implement a variety of security measures to maintain the safety of your information. These measures include:

  • Encryption: We use encryption to protect sensitive information transmitted online.
  • Access Controls: Access to your information is restricted to authorised personnel only.
  • Regular Audits: We conduct regular audits of our security practices to ensure compliance with industry standards.
5.2 Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

5.3 Data Breach Response

In the event of a data breach, we have a comprehensive response plan in place to:

  • Identify and contain the breach.
  • Assess the risk and impact.
  • Notify affected users and relevant authorities as required by law.
  • Mitigate the effects of the breach and prevent future incidents.
6. Cookies
6.1 What Are Cookies?

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

6.2 How We Use Cookies

We use cookies to:

  • Enhance User Experience: Cookies help us remember and process the items in your shopping cart, understand your preferences based on previous or current site activity, and provide you with improved services.
  • Gather Analytics: We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
  • Track Advertising: We may use cookies to keep track of advertisements and to serve you more relevant ads based on your interests.
6.3 Managing Cookies

You can manage your cookie preferences through your browser settings. You have the option to disable cookies, but this may affect the functionality of our site.

7. Third-Party Links

Our website may contain links to third-party websites and services:

7.1 External Links

These third-party sites have separate and independent privacy policies. We do not control these sites and therefore have no responsibility or liability for the content and activities of these linked sites. We encourage you to review the privacy policies of any third-party sites you visit.

7.2 Third-Party Services

We may use third-party services for analytics, advertising, and other purposes. These services may collect information about your interactions with our site and other websites. We do not share any personally identifiable information with these third parties.

8. Your Consent

By using our site, you consent to our privacy policy. If you do not agree with the terms outlined in this policy, please do not use our website or services.

9. Changes to Our Privacy Policy

We reserve the right to update and change our privacy policy at any time. If we make changes, we will post the updated policy on this page and update the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9.1 Material Changes

If we make material changes to this policy, we will notify you through our website or other means. Your continued use of our services after such changes will constitute your acknowledgment and acceptance of the updated policy.

11. User Rights

We are committed to providing users with access to their information and ensuring they have control over how it is used:

11.1 Access to Information

You have the right to request access to the information we collect about you. This includes details about the data we have collected and the purposes for which it is used.

11.2 Correction of Information

If you believe that any information we hold about you is incorrect or incomplete, you have the right to request correction. We will promptly update any information found to be inaccurate.

11.3 Deletion of Information

You have the right to request the deletion of your information under certain circumstances. This includes situations where the information is no longer necessary for the purposes for which it was collected.

11.4 Restriction of Processing

You have the right to request the restriction of processing your information under certain conditions. This may include situations where you contest the accuracy of the data or object to its processing.

11.5 Data Portability

You have the right to request a copy of the information we hold about you in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or maintain information from children under the age of 18. If we become aware that we have inadvertently received information from a user under the age of 18, we will delete such information from our records.

13. International Data Transfers

We operate globally and may transfer your information to other countries. When we transfer your data, we take appropriate steps to ensure that your information is protected in accordance with this privacy policy and applicable data protection laws.

13.1 Data Transfer Mechanisms

We use standard contractual clauses and other legal mechanisms to ensure that your data is adequately protected when transferred to countries outside of the European Economic Area (EEA).

13.2 Local Data Access

Our servers may be located in India, and your information may be processed by staff operating outside of your country of residence. By using our services, you consent to the transfer of your data to these countries.

14. Data Retention

We retain your information for as long as necessary to provide our services and fulfil the purposes outlined in this privacy policy. The retention period may vary depending on the type of data and the purposes for which it was collected.

14.1 Retention Periods
  • Usage Information: Retained for a period necessary to analyse and improve our services.
  • Media Content: Retained as long as necessary to provide our services and showcase properties.
14.2 Deletion of Data

Upon request, we will delete your information in accordance with applicable laws and our data retention policy. Please contact us if you wish to request the deletion of your data.

15. Governing Law

This privacy policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts of India.